Money Back Guarantee

GingerLead wants the best for you and your dog. If you are not completely satisfied with the GingerLead, return it within 10 days of delivery of your order and we will refund you the purchase price less any shipping and handling charges. In order to receive your refund, purchase must be made through www.gingerlead.com, and all components must be returned undamaged (we do not consider hair or if it's a little soiled as damage). All authorized returns postmarked after 10 days are subject to a $10 restocking fee. Returns received after 30 days are not eligible for a refund and will be returned at the customer’s expense or donated to a rescue or shelter.

RETURNS

Ship returns with a copy of your receipt to: GingerLead Returns 2255 Sheridan Blvd Unit C, #178 Edgewater, CO 80214 Please save your shipping receipt and tracking information for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company. We do not accept COD. Refunds/exchanges do not include shipping and handling costs unless the item being returned is due to our error (wrong item sent, defective, etc.). Restocking fees may apply. When returning a GingerLead product, any applicable credit will be applied to your original form of payment. We regret that customized items cannot be exchanged or returned. WARRANTY / DISCLAIMER GingerLead harnesses were created to provide support and control of your pet in certain situations such as during rehabilitation after certain surgeries or when a pet has an injury or ailment impacting use of the back legs. GingerLead harnesses should be used as recommended and instructed by your veterinary professional as well as your personal physician. Your physician's instructions are to be followed to protect your safety as the human handler, particularly if there is any question about whether supporting a dog with a GingerLead is safe for you. No veterinary advice or treatment is implied. Our products are not intended to diagnose or cure any disease or condition. If you suspect your dog has an injury or ailment that you are unsure about, call your veterinarian IMMEDIATELY. GingerLead warrants that its harnesses will be free from material defects in components and workmanship for a period of sixty (60) days from the date of purchase. This warranty does not extend to damages caused by your pet or misuse of any GingerLead product. EXCEPT FOR THE FOREGOING EXPRESS WARRANTY, GINGERLEAD LLC AND ITS AFFILIATES AND AGENTS DISCLAIM ALL WARRANTIES (WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE), INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS DISCLAIMER SHALL BE APPLIED TO THE FULLEST EXTENT PERMITTED BY LAW. Use of GingerLead products is at the sole risk of the user. GINGERLEAD LLC WILL NOT BE LIABLE TO ANY USER OR ANY PARTY CLAIMNG THROUGH ANY USER FOR ANY DAMAGES WHATSOEVER, INCLUDING INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, HOWEVER CAUSED AND REGARDLESS OF THE TYPE OF CLAIM OR THE NATURE OF THE CAUSE OF ACTION, even if advised of the possibility of such damages. In the event of breach of warranty or damages actually caused by GingerLead products in accordance with manufacturer’s and veterinary professional’s instructions, the sole and maximum liability of GingerLead, LLC and any distributor in connection with GingerLead products shall be the replacement of the product or, at the election of GingerLead, refund of the purchase price.

Privacy

We want to assure you that we respect your privacy and treat your personal information with high standards of safety, security and confidentiality. Our goal is to provide you with a safe and enjoyable shopping experience. INFORMATION COLLECTED You are free to browse the GingerLead site without revealing any personal information about yourself. However, once you give us your personal information, you are not anonymous to us. For example, when ordering, you may be asked to enter information such as your name, e-mail address, mailing address, phone number and credit card information. Where possible, we indicate which fields are required and which fields are optional. You can always choose not to provide information, but you may not be able to use a particular service or feature.We also use cookies that collect anonymous traffic data. No personally identifiable information is stored or used by GingerLead cookies. HOW DO WE PROTECT YOUR INFORMATION? We implement a variety of security measures to maintain the safety of your personal information.We offer the use of a secure server when placing an order. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. DO WE SHARE ANY INFORMATION? The following describes some of the ways that your personally identifiable information may be disclosed: • Order Processing and Fulfillment - During the order processing and fulfillment process, we will share your information with certain intermediaries to process the transaction and ship your order (e.g. USPS, FedEx). • Legal -We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. • Links -Occasionally, at our discretion, we may include or offer links to third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. • Third Parties -We may work with other third parties to perform services or functions on our behalf in order to improve our business, site, merchandising, marketing and promotional efforts, communications or other services. Those third parties include authorized contractors, consultants and other companies working with us. They only have access to personal information needed to perform their functions, and may not share any personal information with others or use it for any other purpose than improving GingerLead’s business, services and offerings. It is also possible that GingerLead could merge with or be acquired by another business entity. Should such an event occur, you should expect that GingerLead would share some or all of your information in order to continue to provide such products and services. Notice of such an event will be posted and we will require that the new entity follow the practices disclosed in this Privacy Policy. CHILDREN A special note about children's privacy: You must be at least 18 years old to have our permission to use this site. We do not knowingly collect, use or disclose Personally Identifiable Information about visitors under 18 years of age. If you are a minor, you can use this site only in conjunction with your parents or guardians. YOUR CONSENT By using our site, you consent to our website’s privacy policy. ACCESSING AND UPDATING YOUR INFORMATION You always have the opportunity to change the information you provide to us by sending us an email at gingerlead@gingerlead.com CHANGES TO OUR PRIVACY POLICY GingerLead reserves the right to change, modify, add or remove portions of this Policy at any time. Any changes will be posted in this document and will become effective immediately upon being posted unless otherwise stated. EMAIL NOTIFICATION Email is not generally a secure form of communication, and can be intercepted as it travels across the Internet. DO NOT send sensitive information such as credit card numbers via email.